****ty service AGAIN

Vodacom this is irritating me right now, I always get this when I want to download then buy ur stupid hourly 1GB, I don't get a confirmation sms then check balances & there is a data on my balances then go to the internet to download & watch videos, all of a sudden the 166MB I had is gone missing, meaning I wasted my R12 buying that data AGAIN I tried calling ur call centres but I don't get an option to talk to an agent, I get a msg from someone asking what happened they also didn't help they just made me feel like a fool for replying with options... I want my data & my R12 mind u same **** happened to me yesterday but I wasn't in the mood to chat with y'all plz fix this