****ty customer service

I did I sim swop with one of the consultants at the Nicolway 4 u store on Tuesday afternoon 10 October 2018

I was advised the sim would be active within 4hours if not 4 hours then definitely 24 hours, it is Thursday today 12 October 2018 and the sim is still not active?

I called your call centre this morning and I’m advised that the sim swop hasn’t been done and I must go back to the store?????!

Why????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is a business contract and I am not able to do my job due to your staff doing half jobs!!

Had I not called in I was not going to be notified or contacted that it was not done?! Therefore why must I now be inconvenienced further and come back to the store when I have already been there and I’ve handed over all the documentation required!!!!!!

There was no problem taking my money to get the sim swap done, no problem taking my money on a monthly basis for both my contracts but I must chase after your people and still have nothing done for me?

Furthermore I am not able to do my job because you have not done what was promised! I am not happy with this and I would like to know how this will be rectified because I gave you all the necessary documentation and payment.

I have been promised call backs and follow up’s yet once again NOTHING has been done!!!!!

I am disgusted in your level of customer service and will never recommend anyone to use any of your services because all they will receive is disappointment and incomplete service!!!

Please get this sim swap issue fixed ASAP!!! To make matters worse this is not the first time I have experienced such a problem at a different store!!!