****tiest service EVER

On the 28th August'17 I received the contract phone I had app**** for. To my surprise, the simcard was not included (i needed a nano sim). I called Vodacom and I think I spoke to the lady by the name of Phumeza if I'm not mistaken. The lady advised I can go to any Vodacom shop to buy a sim card and get a sim swap. I must keep the invoice /receipt so I can email it to them for a refund (she was supposed to send me an email address to send through the receipt). I decided to call Vodacom to find out why my account hasn't been debited (after I was told I'll be debited on the 4th). They told me I'll only be DOUBLE-DEBITED in October (I find this inconveniencing because I was told about this). I accept that and decide to ask about my refund. First lady I spoke to told me they NEVER do refunds and I must just accept that. I requested for a call retrieval and she told she me can't help with that, i can call ********** . I did that, spoke to Denzel Martins from the After-Sales department, he told me about compensation in form of airtime or data. I told him I want a refund since that is what I was told. I requested to speak to a team leader. Martha Dubazane came to the phone and she said the same thing"we cant give you a refund, whoever told me that must do something ". I find it so amazing that a team leader is passing the buck. She can clearly see who was the person I spoke to but she just sais the person os not on her team so she cant do much. Can team leaders not do call retrievals? Why the hell are we then told calls are recorded if calls can't be traced? I dont work for Vodacom, how or where will I find Phumeza?

1. I am ****ed off by the fact that my account was not debited on the 4th as promised 2. I even more ****ed off by the substandard service that you give to people who use your product 3. I'm ****ed off by the fact that your team leaders dont have customers interest at heart, they aren't willing to go an extra mile to resolve customer issues, instead they pass the buck.

My expectations 1. I was my money refunded back to me as initially promised 2. Train your staff so they can provide correct/accurate information to customers to avoid these situations 3. I'm requesting a copy of the call to Phumeza on the 28th.

It hasn't even been a full month on to this 24 month contract and I'm already dealing with this nonsense. Please fix this and contact me with a solution (my refund) AND compensation for wasting my time dealing with your useless consultants and team leaders.

Simangele Dubazane ********** 330