**** SERVICE FROM VODACOM CRESTA STAFF AND MANAGER

On the 2nd of June 2016, I bought earphones and screen protector for my son's phone. About a few days later I noticed that the screen protector was not installed properly and went back to the shop on the 10/06/2018 for an exchange. Someone by the name of Nathi attended to me and told me to leave my details as I has misplaced the proof of purchase. I went in today the 17/06/2018 to make follow up whether my transactions was traced to their records only to get the most pathetic service ever. The lady who initially helped me on the day of purchase was the one who attended to me and told me she is unable to trace the transaction from their records, despite the fact that I provided the date of purchase to her and Nathi a week earlier.

She let me sit there for one hour whilst helping other customers and not tell me she is unable to help me. To my horror she informs the manager who was sitting next to her all this while and he could not be bothered and did not even take the time to try and resolve my query. As manager of a store that is the most pathetic service that one can give to a customer. The least that I expected him to do was provide a proper explanation instead of refusing to assist his staff member and me as a customer. I have been a customer of Vodacom for many years and I will never associate myself with such mediocrity by the so called person titled manager with POOR MANAGEMENT S****S. I would expect such behaviour from the most junior staff member.

I will spread the message about the pathetic managers you appoint at your branches who displays such immaturity when they are appointed in position of leadership.