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KS
Kaylin S

1 reviews | Active since May 2015

19 Nov 2018, 13:03

**** service

I call the call center to assist me with the contact number of the firm my account has been handed over to but after spending 30mins on the line no one could help me. I haven't even received 1 monthly statement from vodacom since I took this contract and requested on several occasions for it to be emailed, but no luck. I don't have a cellphone number because this was a laptop contract and never received a statement. I spoke to a useless supervisor who was so arrogant and refused to assist me. I'm 100% sure that Vodacom does not value clients. I just want to settle and cancel this contract. Can someone please help me with contact details of firm to make payment??????????????????? ¿?????? ¿? ¿???

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Replies (2)
Vodacom
Vodacom's reply19 Nov 2018, 13:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

KS
Kaylin S's update19 Nov 2018, 14:22
Reviewer Update
Wow and yet another person calls me just to tell me he can't help me!!!!! Sooo freaking pathetic!!!! All I want is the damn number. Don't let another person who doesn't these details call. JUST GIVE ME THE CONTACT NUMBER!!!!!!!!!!