Hellopeter
Share Your Experience
iT
itumeleng T

1 reviews | Active since Nov 2018

09 Nov 2018, 11:11

**** SERVICE!!!

**** SERVICE!!!! I had 2 vodacom contracts which i cancelled ,paid off in March and sent the POP to ********** in september they debited my account and i called to which they cancelled and said they would recon the account.Now today i get a call that my account is in arrears and about to be handed over..I have spoken to over 20 people who have said their departments cannot help .Have been transferred to Collections,Retentions,customer care and no one seems to know where or who is going to resolve this .I have been subjected to such *********** people with stinking attitudes like Mantlang whom i spoke to at 10:40 then Zolile Ndunge who is apparently a supervisor but could not help.

WHO DO I NEED TO SPEAK TO GET THIS RESOLVED?!!!!

0
Replies (5)
Vodacom
Vodacom's reply09 Nov 2018, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
iT
itumeleng T's update13 Nov 2018, 10:22
Reviewer Update
I am still waiting for the call as per on your response...And i am still been given the run around in your call center ...No one wants to take responsibility and resolve the matter
Vodacom
Vodacom's reply20 Nov 2018, 11:56
Official
Good Day,
Thank you for registering your complaint with our office.

As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team
iT
itumeleng T's update21 Nov 2018, 12:37
Reviewer Update
Now*Sigh*!!!Vodacom has just emailed me stating of the R1 230.11 i supposedly owe them..I will be liable to pay half of it and the rest will be credited as apparently i didn't settle my account.This is after they sent me settlement quotes which had dates as to how long they would be valid for and i actually paid and sent them all documents required immediately after receiving the settlement quotes.What you're basically saying is give us a "Tip"of some of the amount we are accusing you of owing us and we will disappear?!?!?!?CAN SOMEONE PLEASE SORT THIS OUT AS I HAVE SENT YOU ALL THE RECORDS PROVING THAT I HAVE SETTLED MY ACCOUNT!!!
iT
itumeleng T's update27 Nov 2018, 08:51
Reviewer Update
CAN YOU GUYS PLEASE RESOLVE THIS MATTER AS YOUR CALLS FROM YOUR OLLECTIONS AGENTS ARE QUITE ANNOYING!!!!!!!!!!! THIS IS THE GUY WHO NOW WANTS US TO GO 50/50 INSTEAD OF RESOLVING MY ISSUE!!!! David Nyembe Team Leader: Vodacom l Post Paid Department Merchants - A Dimension Data Company Mobile: +2 ********** Email: **********