Sheer incompetence

Good day

I am shocked and appalled at the competency of the Vodacom staff. I have been trying to port my mobile number from another network to Vodacom since Tuesday. It’s now Friday and there is no progress. I have called the porting department in Vodacom daily for the past three day and with each call I have been assured that the switch will occur during the night and come the morning it will be completed. The most recent update is that an email has been sent to the port switching technicians yesterday but they may not have read the email. My request to the call centre agent for a direct contact number was declined because apparently the technician only communicate via email.

Come on Vodacom. This is not rocket science.