pM
penny M

1 reviews | Active since Mar 2019

22 Oct 2021, 15:13

Sheeety service by Vodacom

Vodacom Lydenburg branch sold me a faulty fone that kept rebooting itself. Took it back to the store several times was told to update software and what not but problem persisted. It was sent to their repair center several times n still came back unfixed. The last time they took it in for 2 months n promised to replace with new devise as it is still under warranty only to give it back,their report said: NOTHING WRONG WITH THE FONE. Implying im crazy.

I took a video of the fone rebooting itself whilst i was using it, sent to the owner and i took it back to the store. I called the manager, branch owner, consultants all of them useless. 4 months later I'm still without fone and listed as a bad debtor which messed up my credit score. Expected to pay for a fone i don't have..

0
Replies (2)
Vodacom
Vodacom's reply23 Oct 2021, 11:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
pM
penny M's update06 Nov 2021, 06:59
Reviewer Update
Pleased to let you know Vodacom branch at The heads Center has taken over and busy assisting me sort this issue out, so far they are helpful. The contract was actually taken out at the franchise Vodacom Downtown which i will never do business with EVER... your assistance is highly appreciated