CW
Charmaine W

1 reviews | Active since Jun 2016

02 Jun 2016, 09:35

She is dead

<p>My mother was a bed ridden pensioner who’s cellular provider was Vodacom. She sadly passed away in 2015 and has a different surname to myself. A while ago I received a telephonic call from a lady stating that she had a balance of some R300 odd on her account and I advised them that she is deceased. I asked this lady to email me the details and I would email her in return a death certificate (to date I received nothing) This year I received said account demanding payment or threatening handover. But guess what no return address or email to contact them. I goggled an address and wrote to Vodacom advising them of the situation and have heard nothing one again.</p> <p> </p> <p>Today at 11h12 I received a call from a lady wanting to speak to my mother and I asked her for her name and how she spells it. I asked her for a contact number and email address and also that of her superior and I am sick to death of Vodacom. Forgive the spelling she said her name was NONDOTANDO and put the phone down in my ear.</p> <p> </p> <p>Vodacom you and your staff are a disgrace.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2016, 11:59
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

Best regards,