NC
Nicky C

1 reviews | Active since Jul 2020

15 Nov 2022, 19:16

SHARKS!!!!! WORST SERVICE PROVIDER EVER

I have had a vodacom contract since 2020. I always pay on date, my account has never been in arrears. I even added another 3 lines to my account. Feb'22 I upgraded my main line and in May'22 an online consultant "<***>" called me to do a migration on all 4 my lines, "PLEASE ADVISE THE FOLLOWING MIGRATION PACKAGES

ON CELL PHONE NUMBER *** YOU ARE ON REF FLEXI 65 PAYING R126 WE WANT TO MIGRATE YOU TO RED FLEXI 125 AT R99 .

ON CELL PHONE NUMBER *** YOU ARE ON RED FLEXI 175 PAYING R454 WE WANT TO MIGRATE YOU TO RED FLEXI 230 AT R199 3GB DATA FOR THE 1ST 3 MONTHS AS WELL .

ON CELL PHONE NUMBER *** YOU ARE ON RED 500 MB 50 MIN TOP UP PAYING 538 WE WANT TO MIGRATE YOU TO THE RED 1GB 100 MIN TOP UP PACKAGE WHERE YOU WILL GET 1GB DATA 100 MIN AIRTIME 150 SMSES AND 1GB NIGHT OWL DATA AT R325.

ALL PACKAGES WILL BE TOP UP PACKAGES SO YOU DONT RUN UP A BILL .

LOOKING FORWARD TO THE CALL BACK ZAITHOON FROM VODACOM " My original account was +- 1600pm and ever since this lousy person did this migration I have been paying 2400pm. I have called in numerous time (one out of many references)*** , I have gone into the Carnival branch, I have sent mails asking to talk to a manger to fix my account.! NO ASSISTANCE TO DATE!!!!! But every month I am sure to receive a F**ING STATEMENT!!!! I REFUSE TO PAY A CENT UNTIL MY ACCOUNT IS FIXED!!!!!!!!!! YOU PEOPLE ARE SHARKS!!!!! WORST SERVICE PROVIDER EVER

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2022, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team