CP
Chanté Prinsloo

1 reviews | Active since May 2018

08 Apr 2024, 19:17

SHARKS !!!! Do not use vodacom

A few weeks back Vodacom contacted me and said they saw I was buying more data than usual, and that they are offering me a package with more date FOR THE SAME PRICE as my old contract, on the phone the lady repeated several times the new amount and the new amount was the same as the old amount. My debit order was deducted today and it almost four hundred MORE !!!!! This is crazy, I will NEVER agree to something this expensive if I new !!!! SHARKS super dissatisfied and disgusted in Vodacom. They are sharks. Will be canceling my account. The calls were recorded and I would like a copy of that recording for my lawyers ! On top of that the signal is splotchy, everywhere I go my signal drops and does not come back for 5 minutes plus !

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2024, 08:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Apr 2024, 10:33
Official
Dear Chanté.
 
Thank you for taking the time to engage with us today.

As per our discussion, feedback on this matter has been provided and concluded. The migration has been administered [effective 1 May 2024] and a credit has been posted for the difference in billing. Your reference number is ***.

Have a pleasant day further.

Kind regards
Vodacom Consumer Website Team

Best regards,