1 reviews | Active since May 2017

13 Nov 2017, 12:44

Sharing of personal information without consent

I have a 3 contracts with Vodacom which is currently up for either renewal or upgrade. Recently I have received calls from a call centre (not operated by Vodacom) regarding these contracts. When I signed these contracts with Vodacom I explicitly stated that I do not want my information to be divulged to other parties, yet here I am receiving calls from a 3rd party. I believe that this is in breach of the Protection of Personal Information Act.

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2017, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team