sP
shane P

1 reviews | Active since Dec 2024

06 Dec 2024, 13:30

shared Data with a third-party company, Elite Mobile

I am writing to express my deep concern regarding an incident in which my personal information, including my full name, ID number, bank account details, and other personal data, was shared with a third-party company, Elite Mobile. I recently received a phone call from someone identifying themselves as a Vodacom representative, during which they had access to sensitive personal information that was not shared by me through any legitimate or authorized channels.

During the call, the individual attempted to convince me to sign up for an additional service, misrepresenting the terms of my contract and misleading me regarding the details. When I questioned his intentions and raised concerns about the legitimacy of the call, the call was abruptly disconnected. This raised further suspicions that my information had been shared without my consent, potentially leading to a breach of my privacy and exposing me to ***** or unauthorized charges.

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2024, 11:02
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team