LA
Lorraine A

1 reviews | Active since Apr 2018

13 Apr 2018, 09:24

Sharazoo ****

I today find that I have been billed for Sharazoo Silver Service on my Vodacom account. I do not have a relationship with Sharazoo in any way or form whatsoever. My contract is with Vodacom. This is something I have never subscribed to, never agreed to. This is ******* and wrong. I have been billed R190.34 as Content Services for something I have never subscribed to. Vodacom needs to do a full investigation into this **** operation.

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Apr 2018, 12:22
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,