YA
Yaeesh A

1 reviews | Active since Jan 2024

11 Jan 2024, 16:28

Shameless vodacom shop airport. Meobeko treating the customer like a vilan.

I bought a charger at the airport vodacom store when I plugged it in it did not work when I went back for a refund they told me they will not assist me I must take something else. Absolutely disgraceful going against the consumer protection act not even 30 minutes it did not work . Their response was we will test it and we will see and get back to you . Imagine buying an item it does not work and the manager tells you to get lost . When I brought it back the staff memeber told me it was burnt from the inside he was getting a smell but other people using the same plug had Absolutely no issues charging their phones this is an absolute disgrace for Vodacom. The smell was coming from with in the charger head and it did not charge the phone. He did not test the device and tried to force another product on me . Clearly it was faulty from the getgo . Imagine visitors to the country and this will be their first experience of the vodacom brand as a citizen of S.A I can't believe this service from Vodacom

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2024, 08:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team