SHAMEFUL VODACOM SERVICE

Early this year, I took a contract(24 months) of a SMART TOP UP XS+ of R189 and from 22 September 2021,Vodacom decided to change my contract to RED FLEXI 550 for R550 monthly without my approval. I called them from the beginning of October and asked them to put me back to the old price plan of R189. They told me that they no longer have the SMART TOP UP XS+ and if they change it I have to pay a penalty fee of R3000. I refused to do that because I didn't asked for the migration. Since then they have been telling me that they are busy working on it