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tracey R
1 reviews | Active since Aug 2016
02 Jun 2022, 07:08
Shameful Vodacom
I need internet as I work from home. Since Monday 30th may I've had NO internet. Numerous calls to vodacom who has escalated this then and still nothing
I have lost income due to vodacom. I will now be expected to pay my monthly subscription even if what I'm paying for is not rendered to me. It's just sad and shameful at the lack of urgency from THIS provider. No shame in taking your money but not offering the basic in return
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jun 2022, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2022, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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tracey R's updateReviewer Update
02 Jun 2022, 07:39If you can only use this energy by sending out these generic respons you will do much better as a company
4Days.... you have zero understanding of customer service at all
4Days.... you have zero understanding of customer service at all
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tracey R's update02 Jun 2022, 07:39
Reviewer Update
If you can only use this energy by sending out these generic respons you will do much better as a company
4Days.... you have zero understanding of customer service at all
4Days.... you have zero understanding of customer service at all
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tracey R's updateReviewer Update
02 Jun 2022, 14:20NO update from anyone as yet. I've now spoken to 3 floor supervisors. Nicole promised to call back at 21. It is now 2. Abdura saffoduen escalated my issue yesterday. Nothing since. I have 7 escaltio s NO call from a technician or the person in the back office who is either Gugu or Margaret. Since Monday. Four whole days in. This is vodacom s service level agreement to their paying customers
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tracey R's update02 Jun 2022, 14:20
Reviewer Update
NO update from anyone as yet. I've now spoken to 3 floor supervisors. Nicole promised to call back at 21. It is now 2. Abdura saffoduen escalated my issue yesterday. Nothing since. I have 7 escaltio s NO call from a technician or the person in the back office who is either Gugu or Margaret. Since Monday. Four whole days in. This is vodacom s service level agreement to their paying customers