SHAMEFUL THEFT OF MY MOM'S MONEY

REF; ***. Wow Vodacom you take a lack of service to a next level, for two months now I have been trying to get an account sorted out, I have no details because all I have on my Mom's bank account is a number: ***. Before cancelling this number and questioning the fact that my Mom has had a Cell C account for 15 plus years, the lady at the Vodacom store (who is VERY helpful) checked and the number does not exist. Apparently since 2015 you have been debiting my Mom's account with R115pm. My Mom is 80 and has dementia, I have now taken over the management of her bank account so I did the right thing by querying firstly and then reversing the last two months debits, both of which were much higher because you tried to take arrears. NOW she has been handed over to MBD who quote an acc number: ***, message sent to MY Vodacom number so I have no idea how that happens. Sharing my Vodacom number with a collections agency without my account being in arrears??? POPIA you are so fond of quoting while avoiding actually assisting. I CANNOT AUTHENTICATE ANYTHING TO GET ANY HELP EITHER BECAUSE GUESS WHAT? THE NUMBER DOESNT EXIST AND NEITHER IS THERE A CONTRACT. YOU HAVE ****** MY MOTHER'S MONEY FOR MORE THAN 7 YEARS! SHAMEFUL AND SHAMEFUL THAT I CANNOT SORT IT OUT FOR HER. I am tired of running the gauntlet and waiting for weeks for a manager to call me back which has not happened to date. SHAMEFUL THEFT