Shameful Service from Cancellations

<p>I called your cancellations department on the 3rd of April, asking for my MyGig 2 Promo@R99 24M TopUp contract to be terminated. Today, my account was debited and 2Gigs was loaded on my number. I fail to understand why this is is when I explicitly asked or this contract to be terminated as of the 1st of May 2017.</p> <p> </p> <p>I called cancellations again today asking why my contract asn't terminated and I was told that there is no record of my request. This is unacceptable! Are your calls not recorded? </p> <p> </p> <p>I have requested that my contract be terminated effective immediately and that my account be credited accordingly but I was told that you would look into it. When asked when I would receive feedback, I was told that you don't give any and that I should call to follow up on the matter. How can I rest assured that this will get resolved when it doesn't seem like a priority for you? The call reference is 1- ********** 126628</p> <p> </p> <p>Please resolve. </p>