Shameful service from a company big as Vodacom

7 days ago crimimals did a sim swap on phone through the stupid TOBI robot. An advance of R140 against my numbers was taken and transferred along with my airtime by the ********* to their numbers and vodacom promised to cancel the advance and a reference number was issued for my case, 7 days down the line I'm still owing the R140 advance nothing has been done to atleast cancel the advance, when i call their consultants they say i must wait 7 working days for feedback. I can't even access mobile banking because i dont have airtime and i can't make fonecalls ,the least i expected vodacom to do was to expedite the advance cancellation since it is their fault that this stupid TOBI technology is so weak that ********* are now able to manipulate it to do sim swaps, but no im told to wait 7 working days for feedback. I am not going to buy back that advance from my own pocket for their fault, never. I wish i could switch to other networks, it's a pity that im stuck with this useless network because most of my things are linked to my vodacom numbers, but one day things will change. WOE TO VODACOM, N***R