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Robyn L

1 reviews | Active since Nov 2011

26 Jun 2023, 12:47

SHAMEFUL SERVICE - ***********

For more than 1.5 years an ongoing problem with more than 1 account. Despite being in contact with head of department; ongoing emails and store visits NOTHING IS DONE TO ASSIST and rectify their errors. I cant even say that 1 star is what they deserve - even 100th of a star is not well deserved.

You people should be ashamed of your selves for how you conduct yourselves - KEEP SWEEPING THE MATTERS UNDER THE CARPET.... MAKE IT SOMEONE ELSES PROBLEM

0
Replies (4)
Vodacom
Vodacom's reply26 Jun 2023, 14:06
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RL
Robyn L's update26 Jun 2023, 14:18
Reviewer Update
Despite this response, your MAIN DEPARTMENTS have called me numerous times, and yet no avail - the problem persists... you should be ashamed of taking advantage of an elderly man the way that you have
RL
Robyn L's update26 Jun 2023, 14:30
Reviewer Update
im actually beyond furious - the world needs to know how Vodacom has conducted themselves!
RL
Robyn L's update26 Jun 2023, 14:39
Reviewer Update
avoiding fixing the problem and keep taking advantage and avoiding the matter....