Shameful disgrace of a company

Item: Vodacom
Rating: 1
Author: Johan B

Stupid disgrace for a company... been struggling since this morning at 8am to top up our business lte data.

I have apoken to every person there and no one can assist. I have sent emails to the top up email receives sr numbers. And yet this *********** bunch cant so this.

We are 20 people and our company relies on cloud services. **** sakes if i knew vodacom is this bad i would have signed the company up to telkom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Oct 2019, 14:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Oct 2019, 14:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

05 Nov 2019, 15:11

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply05 Nov 2019, 15:11

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team