Shameful billing and service

I'm am utterly disgraced by the way I was treated on the phone. Just called in and spoke to a customer service advisor who couldn't even help me. Iv been with vodacom for years and never I been made to feel this inferior. I called in to query my bill because I have a top up contract and my bill was unusually high. The consultant kept telling I added the subscription for a 2gb data bundle for R250. Is vodacom serious. I do not even know how to convert my airtime to data, how on earth did I add this bundle. To top it off, I have wifi at home so I have no need for mobile data. She did not even offer to cancel the bundle.. She just continued to treat me like I was the 100th customer with the same problem and she didn't have time to deal with me. Customer service my ass. She sighed on the phone and got irritated with me. This is the callibre of people you have employed to help your brand grow, I can honestly say that this is type of people that will ensure you lose long standing customers and to think that I was about to upgrade. Sort out my bill and do not even try to charge me because I'm asking you to send me an invoice. How do you bill someone and then you do not want to send them an invoice. Listen to that pathetic service I received and yes I got angry and frustrated which is my right when I'm being charged a ridiculous amount for 2gb of data that is never used. When I asked her to go and see that the data is not used she told me she has no guarantee that I didn't use it because she can't see. You have got to be kidding me. Pathetic service for top Tele communications company. Resolve this issue now because I will be taking this a step further. 2gb data at R250..... This must be some comedy show I'm in.

Regards, Super ****ed off