1 reviews | Active since Feb 2017
Shame Vodacom am done!!
<p>Greetings ok, this is what happened hey.My bosses phone started acting up and she uses Vodacom network.So I called the customer care line and the first lady said to me I should hold so she can transfer me to an operator mind you that I was using my airtime to call these people I keep on holding the next thing they cut my calls the last lady who answered my call said her name was Conny I told her what the last lady did yet she went on to do the same thing to me, I even went as far as visiting their local branch in Southdale all they did was to take out the sim card and put it in other phone but when I put back the sim when I got yo the office the phone did the same thing.yet they are busy asking to rate Vodacom from 0-10 for what if they can't help with such a simple thing. am really not happy Vodacom I even told her to stop using this network and move to MTN because clearly, they don't know what they are doing.And I reaped VODACOM SHAME AM DONE!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Aubrey Mahlangu
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and the account holder and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Aubrey Mahlangu
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and the account holder and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
