Shame on your Vodacom am so disappointed

I got a call from vodacom in February this year notifying me that I had a contract phone with them and my account was in errors, I told the agent I had no idea what contract they were referring to I was requested to send an I'd copy and affidavit which I did after months of them being quiet I got a victims letter acknowledging I have been a victim of identity theft and also stated in the letter that vodashop Galleria could not provide the ********** documents used to apply for the contract that means people who did this to me were actually vodacom employees in that shop, how on earth can they process the contract without any documentation received unacceptable so cross<br> Poor response so bored