Shame on you Vodacom! This is called *****!

I write on behalf of a senior lady in our church. In 2021, she signed up for a contract to Vodacom. It was a 3 years contract taht included a wifi modem and a laptop.

When she tried to set-up the laptop, she discovered that it was faulty.... when she contacted the customer care, they were rude to her and did not help. They asked her to send a letter, which she did and then...nothing. Up until now, the matter is unresolved. When she visited a local Vodacom shop, they told her they received several complaints about the laptops in this particular offer, but they could not help her as she needed to deal directly with Johannesburg, according to them. Vodacom still debits her account for a service that she did not receive.

Shame on you Vodacom! This is called *****!