TK
Tania K

1 reviews | Active since Nov 2019

07 Feb 2020, 12:32

shame on you vodacom for *****ing my money

vodacom shady cell service has "upsold" me on a more expensive data package under the pretence that it was a free service, agent Mdokazis01 **** to me about my additional data being free to make a sale, she works for rewards and called me stating that my old plan was being migrated free of charge it is impossible to reach the rewards team on ***. do not fall for the trap this is **************** as agents are allowed to lie on recorderd lines and doop innocent vodacom customers

0
Replies (1)
Vodacom
Vodacom's reply07 Feb 2020, 14:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team