SHAME ON YOU VODACOM

Yesterday I received a sms from Vodacom @ 11:15 am telling me that a sim swap had been requested for my number. If this should be a *****ulent request contact Vidacom within the next 3 hours. I tried desperately to get hold of them and then realised the swap had already gone through within a half hour of receiving their warning message. Iy cost me almost 5 hours of work time. I phoned the bank immediately. They deleted my number, put my cards on hold and suggested I get a new number. Why could they not have phoned me, we could have done something immediately. 😑 This morning with an ID only, as I could not retrieve Fica documents, I went and begged for a sim card. Then another 2 hours at the bank. Vodacom you owe me a full day's salary and extra for my frustration.