1 reviews | Active since Dec 2023
Shame on YOU VODACOM!!
I was unhappy with reception in Fouriesburg and decided to change to Vodacon LTE. Before doing so I asked Vodacom about reception in my area and was assured that my location had quote "5 star reception" onquote; so I made the change and experienced very bad reception. After numerous complaints, a booster was installed which improved my reception radically as long as there was any signal. For the past week we had reception for about 2 hours per day on average. I lost 3 big contracts worth about R15000, because I am dependant on the internet for the running of my business. Emails to customer care does not work anymore, as you get referred to the Tobi bot which does not have the option to complain about bad (or the lack of) service. I am expected to pay my subscriptions every month for a service I do not get!! The fact that I am losing a lot of money by not being able to conduct my business does apparently not count for Vodacom - as long as they collect their monthly subscriptions!! This is not thumb suck facts - ask any Vodacom subscriber in Fouriesburg - We are GATVOL!!!!!!!!!!!!!!
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
