1 reviews | Active since Jun 2010
Shame on you Vodacom! Complete and utter disdain!
<p>Over the last 8 or so years I have been a devoted Vodacom subscriber. So, I’ve had a tough time financially and I got behind on a few debits, you break your back and get enough money to pay your subscription and then you DO! Yay! So I called Vodacom and told them what I had done! They asked me to send proof, done! “Please call back in one (1) hour and request them to put your line back up”. Awesome! Called them back more than an hour later, they hadn’t checked their emails, why would they! I’m just a nuisance client bothering them for information that you get paid to give in a helpful, effective way. But NO, I simply get Instructed by a rude lady that I simply had to wait, no explanation as to why. No answers, niks, Nada! All I got was a “I don’t want to talk to you, so here’s a quick rude answer, go away” attitude. Shame on you Reabetswe! It’s appalling to witness such contempt from any corporate that aspires to give "power to you"! It's all just bull**** marketing! Your competitors at Least offer a mediocre client service experience, you don’t give a ****, unless you can blacklist people! As a seasoned call centre agent I would never have treated a client with such Disrespect! If you pay them, you get treated like ****. If you don't pay them you get treated like ****. I’ll be sure to call you back in the morrow to discus and finalize this matter and cancellation.</p>
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Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence.T0 best assist you kindly contact Vodacom's Accounts Division on the following number ********** (tollfree from a Vodacom sim).
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence.T0 best assist you kindly contact Vodacom's Accounts Division on the following number ********** (tollfree from a Vodacom sim).
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
