Shame on you Vodacom and save your sorry replies

I wish there was an option to give no stars as I feel Vodacom Customer Care store, liberty midlands mall pietermaritzburg, deserves a negative star rating as that's what they left my bank balance in. Today I had a rude ill mannered agent from the store, Haseena, put the phone down on me cos she said she didn't help me and her manager was too busy to take my call. I would not have needed to call back if her manager, Charmaine, had called me back as she said she would. I settled on a payment into my vodacom account because they failed to tell me important information. But the cost of their error was more than the amount they agreed to pay me back. My debit orders have all gone off in their full amounts and now they want me to come to the store and collect R100 cash as if this is my error. Who pays the petrol? Who keeps losing for *********** staff errors?? Does vodacom expect the customer to keep losing??? Is this how they run their business???

I am furious by the continued depletion in customer service levels of this particular store with no remorse or reward from the company to the customer. The staff are rude and *********** and Vodacom is losing their value and reputation because of this. I've used all my resources just to get a simple contract for my 76 year old dad. And weeks later there's still drama.

This is the 2nd instance where I can 100% say that store isn't a customer care store. To make the sale everyone's all smiles and nice but the after sales service and level of professionalism is pathetic. I can't begin to put into words how disgusted I am at Haseena behavior today. To put the phone down on a paying customer, made me feel worse than an unvalued customer. Vodacom, your store and service such to say the least