Shame on you Vodacom, a business with no ethics

Thanks a lot Vodacom. According to you there are no rules to prevent you from continuing to fleece a customer and no moral obligation stops. I took out a contract in 2016 for my son and made the mistake of allowing you debit my account. The phone was ****** and because it was still being paid I allowed you continue to debit my account until the phone was fully paid for. It shows on your side that the sim or data has not been used till date. Yet you continued debiting for 5 years and when you were blocked from taking money. You handed me over to debt collection on a non-existent account which you have profited from for 3 years over and above the cell phone contract. You still insist on collecting money for the two months arrears because even after I now explain the phone has not existed for 5 years and your account verifies this. There is no clause or morality in your company's fibre that allows you to stop taking. Shame on you! Really shame on you!