JR
Jim R
1 reviews | Active since Oct 2018
17 Dec 2019, 11:14
SHAME ON YOU VODACOM
Signed up to have fibre installed on my premises in Sept 2019, at R549.00 a month and a 100 gigs free LTE a month until the fibre was installed. The modem was delivered in November minus the ****le and sim card, which I'm still waiting for. They now want to cancel the contract and sign a new contract at R599.00 a month with only 100 gigs free LTE for one month - TOTALLY UNACCEPTABLE. CONTRACT NUMBER Q ***
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Vodacom's replyOfficial
17 Dec 2019, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2019, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team