Shame on you Vodacom

Almost two months ago I canceled my Vodacom phone insurance. I asked if all insurances under my name was canceled. The agent confirmed all insurances under my id number was canceled. I then realized that one insurance policy still went off. I contacted Vodacom again closer to the end of this month on the 26/08/2026 and spoke to Nosiphiwe. She confirmed that the insurance in question was canceled but she saw that the payment still went off. She confirmed that the cancelation instruction didn't go through to the billing department, hence the deduction still went off. She said she would escalate and ensure that I get my monies refunded. On the 30th the deduction went off again. Phoned Vodacom again and the agent informed me that the contract which Nosiphwe confirmed was canceled is still active because it was not under my id number. I said that couldn't be possible because I gave her the exact same policy number and she confirmed it was canceled. I didn't argue with and I was forwarded to the cancelation department to cancel a policy for the second and obviously no refund. Vodacom are *****ing. Pain and simple. How can two agents for the same company contradict each other. My money has been stole. No other way to put and.no way to challenge.