JN
Joan N

1 reviews | Active since Feb 2017

01 Feb 2017, 15:44

shame on you VODACOM!!!!!

<p>After a staggering 15 years with Vodacom it is defintely time to move on.</p> <p>My contract with vodacom ended on 31st Jan and i opted to move to pay as you go.....on the 31st of Jan i still had 368 mins and 3gigs of data (which i had bought on the 30th of Jan and is supposed to be valid for 30 days.....and i have been billed for this). In the middle of teh day i could suddenly not make calls, had no internet access and when i checked my balances everything ha dbeen wiped out. I have called teh useless customer service number 8 times, have beenn on nhold for over 30 mins and been transferred from one department to anotehr without any resolution nto my problem.</p> <p>This is pure theft...at thE time of buying the data on teh 30th of Jan - it was indicated that teh data is valid for 30 days...not even a full 24 hours later teh data is wiped off my phone.</p> <p> </p> <p>pure theft!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team