ES
Emmanuel S

1 reviews | Active since Mar 2015

31 Jan 2017, 15:46

SHAME ON YOU VODACOM!!

<p>I had a contract with Vodacom and skipped a payment on the account but i have settled the Account last year after they have black listed me. Burnard Raaff Attorneys were the Debt Collectors they suppose to update their client that account is now fully paid up and should be closed afterwards. I extracted a Credit Report to make sure that i have no listing against my name only to find that the status still indicate the account "Active or open" therefore it effected my credit scoring negativaly I AM VERY DISSAPPIONTED IN VODACOM for not instructing the credit Burueas to update my Credit Profile .</p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply01 Feb 2017, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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Emmanuel S's update01 Feb 2017, 08:57
Reviewer Update

Please let us not waist time over this issue i just want my name cleared at the different credit Burueas, this is rather pathetic. This account was paid up last year 22 November 2016, clearly somebody was not doing their job!!!

ES
Emmanuel S's update13 Feb 2017, 16:45
Reviewer Update

Hi

Reference number: EC-0BFD-1FX2SA

It been almost 10 Day kindly provide feedback with regards to my request?

Regards

Emmanuel.

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Emmanuel S's update17 Feb 2017, 12:18
Reviewer Update

Vodacom Account number: I ********** has not been updated at Transunion Credit Buruea