Shame on you Vodacom

<p>Not sure what to do....<br />But on the 2nd of January I made a payment of R1346.29 at Vodacom Makado Crossig. I am due for a up grade soon.....<br />So I drove from Louis Trichardt (100 km) to Polokwane Mall of the North to go for the exiting thing of a contract. ( YOUR UPGRADE )<br />I mean 2 years with a S6, I see theres a S7 now!<br />So YESS!!..I want it.<br />When I got there very helpfull man assisted me.<br />( Mr Emmanuel Enilolobo ) Assistant Manager at Vodacom Mall of the North. He said we cant do the upgrade now cause of a payment that is not made....or shall I say the account is in arrears.</p> <p>I thought HOW IS IT POSSIBLE?</p> <p>He said I should phone collections Department and ask them whats going on. So I did.<br />The lady on the other side said mam....we can see the payment and your account is not in arrears with us..plz give it 30min for the system to update.</p> <p>I thought ok well not to bad...even though I paid the 2nd and a week later it still doesn't show..a bit weird.<br />But we had to get back to louis Trichardt so thought we will come back the following week.</p> <p>On 11 January we went back to Vodacom Mall of the North. Again Mr. Enilolobo helpped us, and was so helpful. When he went onto the system, he said still in arrears. So I phoned the Subscriber Collection Department and spoke to a woman that was not very friendly or helpful. <br />I gave the phone to Mr Enilolobo so that he can speak to the woman and she can explain to him what's going on. <br />She was SO rude to him and couldn't say or explain why the same system shows 2 different things.<br />Instead she laughed and her arrogance was not a plus for VODACOM.</p> <p>SO....I ASK THE HEAD OFFICE TO GO AND LISTEN TO MY TAPE . you do tape everything you say.</p> <p>On the 11th of January at 15:44 .Go listen!</p> <p>The woman that is the voice of Vodacom....BRILLIANT VODACOM. You chose well.</p> <p>Someone that doesn't know what's going on in the business.</p> <p>And when I look at Cell C and the way they treat their customers...WOW.<br />They even give their customers a R10 000 cash back.<br />( gift card ) <br />Shame on you Vodacom!</p> <p>I drove 200km and paid 2 toll gates just to speak to your arrogance and inexperienced people.</p> <p>I am so embarrassed to say that I am a customer of Vodacom for more than 2 years.<br />I will most definitely tell all my people about this and Facebook.</p>