Shame on you Vodacom!!!

I have been having a ongoing query with Vodacom. I have renewed my contracts with Vodacom to save money. I realized then, that I was being charged for a handset that was never asked for and nor did I receive it (R40.00 handset fee). When the first invoice came after the first time I queried this, I was slapped with an additional amount of R926.89. I have contacted them (September 2020) and they ensured me that I would be credited and that I should wait 10 days for the credit department to put it through. I have been in contact with them for numerous times since then, as the collections department started phoning me. I have explained this situation about 100 times now to various departments and people at Vodacom. Thursday 03/12/2020 my phones were switched off. I have managed to talk to them again and this time I insisted that I want a reference number for the query, at last I have one, but yes my phones is still dead since last Thursday. The worst of all is that my account is up to date paid (I pay it every month) but I am not going to pay an additional amount that I was not supposed to be charged with in the first place. So I am without the use of my phone for I don't know how long it will take for them to sort this out (3 months and counting) My advise for other Vodacom users is to check the details regarding your contract on your invoice, I wonder how many people are paying for handsets that they don't have/ordered.