Shame on you Vodacom

Item: Vodacom
Rating: 1
Author: Walter Y

The same problem has occurred. My fibre line went down again on Tuesday 11/06/2024 and Vodacom Fibre was notified the same day. So it's been 2 days now and no technician has come out, no action has taken place yet they claim to have a 24 - 48 hrs turn around. It happened again less than a month ago. Is this going to be the trend? Shame on you Vodacom, can't you find a permanent solution?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Jun 2024, 08:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jun 2024, 08:16

Official