Hellopeter
Share Your Experience
MC
Morne C

1 reviews | Active since Sept 2023

20 Sept 2023, 20:08

Shame on you Vodacom

Have been a customer since cell phones started in SA. Was happy enough until now. Took out a WiFi contract very happy with it until this month I get billed triple what I am supposed to pay. After a load of enquiry I found out I am paying for a guy with the same name and surname as me the difference is I am from Polokwane and that fibre contract was taken out in Stellenbosch. So the person at Vodacom who did the contract is Elizabeth van Wyk does not want to take responsibility for what she have done she blames it on a system mistake I rather doubt it I just can't say if it was intentional or really an accident so all you get from her is that it has been escalated. This is pathetic from Vodacom they like to step on the little guy cause they are this big company but they must remember they are not the only mobile operator. So be very carefull when taking a contract with vodacom

0
Replies (4)
Vodacom
Vodacom's reply21 Sept 2023, 07:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MC
Morne C's update22 Sept 2023, 09:48
Reviewer Update
Yesterday a lady from Vodacom phoned me she was more worried about my mail where I get statements. And it seems Vodacom does not believe me yet I have the notification sms from my bank which I am sure my bank will be able to verify. So still no resolution, is this going to happen again and when are Vodacom going to refund me the cash they so happy go lucky deducted from my bank account
MC
Morne C's update26 Sept 2023, 10:35
Reviewer Update
So the next week and yet Vodacom who was so fast to take money out of my account which was not theirs to take in the first place and still no refund no apology no sorry this will not happen again
MC
Morne C's update04 Oct 2023, 06:41
Reviewer Update
Update. The issue has been resolved by a lady by the name of Ula she sorted out this mess and kept me in the loop every step of the way, she even found more money that was wrongly taken from me that I did not know about and all was refunded. Vodacom you can be very proud to have such great employees such as Ula and according to me she deserves a raise. Thanx Vodacom and Ula for restoring my faith in your company.