FO
Francoise O

1 reviews | Active since Jul 2017

26 Mar 2021, 10:18

Shame on you!

After many years of being an excellent customer of VODACOM's and always paying my account on time my number and service has been cancelled. This at a time when we have been so badly affected by this pandemic and are doing our best to stay afloat and survive and can ill afford to loose Bussiness, our landline has been cancelled as we have had to move and now my only means of contact with my customers has been eradicated, surely this is not correct and is in fact unconstitutionalI. I am ashamed that in the middle of a pandemic when entrepreneurs such as ourselves are doing our best to feed their families and support their staff, you treat us like this, shame on you! I am reposting this review again as no one has bothered to get back to me as promised, I think this is highly irresponsible in the current climate.

0
Replies (3)
Vodacom
Vodacom's reply26 Mar 2021, 14:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

FO
Francoise O's update27 Mar 2021, 09:17
Reviewer Update
I have been waiting for ten days since my initial complaint for you guys to get hold of me and the first time I saw a call was on Friday but it went off when I tried to answer. It is critical that we have a discussion about the way forward, please call me asap, let's move forward. Thank you,
FO
Francoise O's update27 Mar 2021, 09:19
Reviewer Update
I've been into a branch, call your call centre called the attorneys they said to call the call centre, please let's resolve this and come to an arrangement. I can't afford to be losing business.