SS
Suzanne S

1 reviews | Active since Apr 2013

26 Nov 2018, 09:59

Shame on YOU!!!!

I am loyal paying customer. Every month clock work your debit order goes off. My phone was ******. Not given away ****** by the those who cant keep their hands to themselves. No I need to continue to pay a monthly subscription fee for something that I don't own anymore. Vodacom wants over R6000 to pay up my contract. I am planning to take out another contract so in the end you wont be losing any money. No sympathy for someone who is a loyal customer. Shame on you.

Another complaint. The service was suspended as a result of the blacklisting of the phone. Which i get and agree with. BUT when the sim swop was initiated why don't you tell me my service is suspended and I need to call in and unsuspend it. If i needed to use my phone in an emergency and cant phone who's fault is that!!!!!!

You are pathetic as a cellular carrier. Will be then cancelling my contracts with you and spread the word to not support you. Because this is how you treat a loyal customer.

0
Replies (4)
Vodacom
Vodacom's reply26 Nov 2018, 10:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        
SS
Suzanne S's update27 Nov 2018, 09:58
Reviewer Update
Now you throw the terms and conditions in my face!!!! Really????? SHAME ON YOU. Thank you for my time and effort really???? I guess nothing will happen. I will have to pay for this device till whenever. Like I said I will cancel my accounts with you and spread the word of how you treat your customers. Where is phone call i would have received?? I am clearly not a valued customer?? But your debit orders never bounce!!!!!! Wel my dissatisfaction will continue with your office. DONT EVER phone me again with new offers from vodacom. SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!
SS
Suzanne S's update27 Nov 2018, 13:03
Reviewer Update
You were fast to respond yesterday and today nothing!! SHAME ON YOU. There are other words I could have used. Pathetic service really.
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Suzanne S's update27 Nov 2018, 13:04
Reviewer Update
Maybe we should take this public and see how the rest of SA feels