RK
Rene K

1 reviews | Active since Jan 2019

19 Jun 2021, 21:58

Shame on Vodacom Mall of the North!!!!!

I have been busy to port my number to Vodacom all week!! On Tuesday they finally got it right to port the number! But alas not yet! On Wednesday it was a public holiday! Back on Thursday and nothing! I totally lost it on Friday when the very obnoxious guy told me, no we do not port on Fridays! In no uncertain terms, I told them how unprofessional, lazy and pathetic they were! Went to another branch and they then ported the number and gave me a Vodacom sim! Apparently it would be working in 24 hours! Again, no it did not!! By this morning it still was not working! I am so sad that the grass looked greener on the other side!!! I have had my number for 30 years and thought I would get a better deal from Vodacom!!! I am going to let my service provider port it back!! Shame on Vodacom Mall of the North!!!!! You are shamelessly obnoxious and worthless sales people!! They will not see me ever again!!!

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2021, 11:17
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team