AB
Anto-mari Bosch

1 reviews | Active since Jul 2015

08 Jan 2024, 15:21

Shame on Vodacom Keywest.

On the 23rd December 2023 my husband and I went in to Vodacom Keywest to sign a new contract for the Honor Pad X9 package, we also added a Honor Band 8 to our contract. We were informed that they ran out of stock due to the Festive Season, but they will have stock on the 2nd of 3rd of January 2024. I went in on the 2nd and was told that stock only gets delivered the following day around 13:00. I went back on the 3rd at around 15:00 only to be told that they haven't received the stock. I was promised that the devices will be in stock on Monday, 8 January (that is today). I phoned to check, only to receive the disappointing news that the stock was still not delivered. Again I was promised that it will be delivered tomorrow. There was no effort in compensating me for the disappointment and inconvenience. Can I even believe the promise? Should I rather cancel my contract? How can Vodacom make up for it? I don't want to be part of the Vodacom family if they treat their customers this bad.

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2024, 07:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team