SHAME ON VODACOM

SHOCKINGLY AWFUL EXPERIENCE. I AM A PENSIONER. FOR 3 MONTHS I WAS HASSLED BY VODACOM TELERECRUITRRS TO UPGRADE MY ACCOUNT. I FINALLY LISTENED AND WAS CONVINCED TO UPGRADE AS I WAS ALSO PAYING IN THE SAME ACCOUNT FOR MY TWO STUDENT SONS PHONES. MY SISTER LAUREN ROBINSON IS A WITNESS AND WAS WITH ME WHEN I WAS CALLED AND CONFIDENCE ******* OVER THE PHONE. AT THE BEGINNING AND AT LEAST 2 MORE TIMES DURING THIS CALL I SAID THAT I DO NOT WANT TO PAY 1 CENT MORE. I WAS TOLD THAT I WOULD NOT. I WAS OFFERED 2 CELLPHONES AND 2 LAPTOPS AND 2 WIFI ROUTERS ADDITIONALLY WHICH I WAS UNDER THE IMPRESSION WERE FREE WITH THE EXTENDED 3 YEAR (36 MONTHS) CONTRACT. I REPEATED THAT I COULD NOT AND DO NOT WANT TO PAY 1 CENT MORE. I CANNOT AS I AM A PENSIONER. FINALLY I AGREED TO R6.00 (SIX) MORE MONTHLY. THIS WAS IN APRIL. THE PACKAGES ARRIVED BY COURIER TO MY FRONT GATE. THE PACKAGE FOR DATA AND AIRTIME HAD CHANGED . ONE HAS BEEN DOWNGRADED. I AM BEING CHARGED AN EXTRA R900.00 PER MONTH FOR EACH LAPTOP!!! AND IN TOTAL APPROXIMATELY R2500.00 PER MONTH MORE ON MY BILL.!!! I HAVE PUT IN COMPLAINTS MORE THAN 3 TIMES AT THE VODACOM SHOPS IN BETHLEHEM. CALLS ARE LOGGED , ESCALATED TO HIGHER MANAGEMENT TO NO AVAIL. MORE THAN 20 CALLS TO CUSTOMER SERVICES HAVE BEEN MADE WITH NO RETURN PHONE CALL. ONE SPENDS ABOUT 20 MINUTES TO HALF AN HOUR VERIFYING YOURSELF AND EXPLAINING YOUR STORY OVER AND OVER AGAIN. IN MAY IT WAS AGREED THAT THE COMPUTERS AND ROUTERS WOUD BE COLLECTED BY THEIR COURIER. THE COURIER NEVER CAME. I THEN ASKED TO HEAR THE RECORDING AND WAS TOLD THAT VODACOM DISPUTE MY CLAIM TO CANCEL THE CONTRACT AND RETURN THE PRODUCTS WHICH ARE IN THEIR BOXES. ONLY 1 ROUTER WAS OPENED AND USED BY MY SON. YOU CAN NEVER CONTACT THE SAME PERSON YOU SPOKE TO AGAIN. I HAVE MANY REFERENCES BUT ONLY GET TOLD THE MATTER IS BEING ESCALATED. I AM CONTINUOUSLY PESTERED BY TELEPHONE RECORDING TO PAY MY BILL WHICH I HAVE BEEN STRUGGLING TO PAY MONTLY SINCE APRIL TO DATE 16 DECEMBER. THIS HAS BEEN A HOPELESS HELL SITUATION.! PLEASE PUBLISH THIS AS I AM SURE THAT MANY PEOPLE HAVE BEEN CONNED OVER THE PHONE BY A VODACOM TELESALESPERSON LIKE I HAVE!!! MORE THAN SIX MONTHS NOW! VODACOM SHOULD BE SHAMED FOR THE ANXIETY AND PAIN THEY ARE PUTTING ME THROUGH. HELLOPETER PLEASE ASSIST ME TO PUT THIS TO AN END. SHAME ON VODACOM!!!