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Susan N
1 reviews | Active since Nov 2022
04 Nov 2022, 08:54
Shame on Vodacom
I have a Vodacom vodamail email address. I have not been able to send or receive emails for 4 days. I have logged many calls with the call centre. No one is helping. I get useless voice messages on the helpline and useless phone messages. My work has come to a halt. What a pathetic organisation!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Nov 2022, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2022, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Susan N's updateReviewer Update
04 Nov 2022, 11:41Your agent was rude and put the phone down on me. The link she sent me does not work. I want to speak to a vodamail technician. This is about the 10th time I am trying to get help!
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Susan N's update04 Nov 2022, 11:41
Reviewer Update
Your agent was rude and put the phone down on me. The link she sent me does not work. I want to speak to a vodamail technician. This is about the 10th time I am trying to get help!
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Susan N's updateReviewer Update
04 Nov 2022, 12:10I want to speak to a VODAMAIL technician URGENTLY - not a call centre agent
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Susan N's update04 Nov 2022, 12:10
Reviewer Update
I want to speak to a VODAMAIL technician URGENTLY - not a call centre agent