CG
Carol G
1 reviews | Active since Dec 2023
26 Dec 2023, 20:12
SHAME ON VODACOM 3rd automated reply here
There is no option on this platform to give ZERO stars, so I had to put 1 to go further. This is the 3rd time I am writing. So poor is Vodacom that I get an AUTOMATED RESPONSE AGAIN ON hellopeter. Finally someone called me to say my complaint is “being escalated”. From their it goes no further. I have no more words to say other than Vodacom are collapsing in service like every other government department. THEY SIMPLY DO NOT CARE ABOUT THEIR CUSTOMERS. Greed has overtaken them. Shame on you VODACOM.
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Replies (1)Vodacom's replyOfficial
27 Dec 2023, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2023, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
