Shame on Vodacom

Vodacom fiber has blocked my new fiber infrastructure line, without a single service since 20 March 2021. This means that I am unable to access the fiber line for any service at all. What a lack of business integrity!

I was encouraged to contact Teleforce Fiber for a new fiber line, I discovered the Vodacom was the ISP and I was apprehensive. In contact with Vodacom fiber, third-party company Altron provides assistance with my new fiber line application. Ms Magalindane, Alton.com, ensured me that I would have a totally different and pleasing experience with Vodacom fiber (versus mobile network technology which is a “poor” problem at my location). At her first mention of no infrastructure, I should have bailed upon the call as I was looking at the actual infrastructure “already lit up”.

All that needed to occur was activation of the line.

It was one week from 20 March 2021 and I was sent a router from Vodacom. Since then, the zero information, updates or contact regarding fiber service alongside disparaging customer service using call centers and query log numbers and an arduous experience of emailing in dealing with Vodacom and Altron company has reinforced my total lack of trust in Vodacom ISP and its operational integrity.