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Michael P

1 reviews | Active since May 2013

12 Apr 2018, 15:46

Shame on vodacom

I phoned in to prematurely cancel my contract. To make me stay I was offered a Nokia 8 with 120 min airtime and 2 gigs of data, plus a free Nokia 5 with 55mins airtime per month for 24 months. I said do the deal,i accept. As the lady started she realized that there was no Nokia 5 in Stock.she phoned the warehouse and they informed her that the Nokia 5 has been discontinued. I asked what they were now going to offer me. Got 2 replies that they would give me the Nokia 8 plus 120 airtime and 2 gigs of data. There would be no replacement phone, no extra airtime, no 55min on extra phone, but the price would stay the same. I should be satisfied because other networks are more expensive. Very dissatisfied customer that has 7 contracts with Vodacom. My number ********** 406

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Replies (2)
Vodacom
Vodacom's reply12 Apr 2018, 16:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MP
Michael P's update20 Apr 2018, 18:07
Reviewer Update
So the saga continues. Shortly after I posted this story, a Shafiek phoned me, listened to my complaint and told me he would sort it out. He in turn sent Samerah a message to upgrade my contract. She told me their department can't prematurely upgrade but would make the other and call me back 1st May 2018.i didn't accept her offers because she offered me a Nokia 3310 which is a cheap phone and second offer was for a Huawei P20, a smart something or the other and big headphones for R699. My offer was Nokia 8 with 120 airtime, 2 gigs data. A free Nokia 5 with 55min free airtime a month for 24 months @ R299 for 24 months.she then said she would have to speak to Shafiek to come up with a suitable package. That was almost 5 days ago. The worse part of all is, they all lying to me, because yesterday and today I confirmed that the Nokia 5 has not been discontinued. They got a contract on the Nokia 5 @ R199 per month,so can somebody please explain. 2 people from Vodacom confirmed this,would love to accommodate me but their system does not allow them to do combo, s. Please can somebody just please be honest with me or sort me out with the contract that was promise to me faithfully. Many thanks