MS
Marianne S

1 reviews | Active since Sept 2017

13 Sept 2017, 09:35

SHAME ON VODACOM!

Vodacom does not care about customers with no network coverage!! On 19 July we phoned them to repair the Vodacom power supply for our cellphone booster. We live on a farm with NO network coverage. We NEED the power supply for the booster to get coverage! NO feedback except sending sms's saying our query has been resolved! Shame on you Vodacom! NO assistance. NO call back. NO help. PLEEEEEEEAAAAAASE just bring us the power supply for our booster!!!!! That is all we as****!

0
Replies (4)
Vodacom
Vodacom's reply13 Sept 2017, 09:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MS
Marianne S's update13 Sept 2017, 09:46
Reviewer Update
We don't need a reply in words....we need a POWER SUPPLY!!!
Vodacom
Vodacom's reply13 Sept 2017, 12:48
Official

Good Day Marianne Streicher,

Thank you for taking the time to voice your concern. Kindly note that our network senior consultant will make contact with you shortly.

Regards

RO

MS
Marianne S's update21 Sept 2017, 11:01
Reviewer Update
After exactly 3 months the Vodacom technician came to our farm on Tuesday 19/09/2017, plugged in the new power supply and left. Everything works perfectly! Why we had to wait 3 months for 2 minutes' work, I wil never understand. But now I know : next time I won't even bother calling 082 111. And I won't wait 10 weeks for a reply from Vodacom. I'll just voice my complaint on hellopeter.com